Refund & Cancellation Policy

Effective Date: May 12, 2026

RJ Improvements LLC wants customers to understand applicable cancellation and refund terms before committing to a project or product purchase.

Because remodeling services and specially sourced materials can involve labor, scheduling, design work, supplier commitments, and customized products, eligibility for refunds varies depending on the transaction.

Service Consultations

A customer who needs to cancel or reschedule an appointment should contact us as soon as reasonably possible.

Fees for consultation or design work already performed may not be refundable.

Remodeling Projects

Cancellation terms for remodeling and construction projects will be governed primarily by the customer's written proposal, estimate, project agreement, or other applicable contract.

If a customer cancels after work has started, the customer may remain responsible for:

• labor already performed;

• materials already purchased;

• custom or special-order items;

• permit or administrative costs already incurred;

• subcontractor commitments;

• delivery or restocking fees; and

• other reasonable project expenses incurred before cancellation.

Any deposit refund will depend on the work completed and costs already incurred, subject to the applicable agreement and law.

Customer-Requested Project Changes

Changes to an approved project are not treated as cancellations.

Additional work, material upgrades, design changes, or revised specifications may result in additional charges.

Online Product Orders

For eligible standard products, customers should contact us promptly after receiving an item if they believe it is defective, damaged, incorrect, or otherwise eligible for return.

Return eligibility may depend on the product's condition, supplier requirements, shipping costs, and whether the item was custom or specially ordered.

Custom and Special-Order Products

Custom, personalized, made-to-order, altered, or specially sourced products may be non-refundable once production or supplier procurement has begun.

We will disclose material restrictions where reasonably practical.

Damaged or Incorrect Products

If an item arrives damaged or materially different from the item ordered, contact us promptly at contact@rjimprovement.com and include the order information and photographs of the issue where appropriate.

We will review the matter and determine the appropriate remedy, which may include replacement, repair, refund, or another resolution depending on the circumstances.

Shipping Charges

Original shipping and delivery charges may be non-refundable unless the return results from our error or a defective or damaged product.

Return shipping or restocking fees may apply where permitted.

Refund Method

Approved refunds will generally be issued to the original payment method whenever practicable.

Banking institutions and payment providers may require additional processing time before a refund appears on an account.

Statutory Rights

Nothing in this policy limits any cancellation, refund, warranty, or other consumer right that applies under federal, state, or local law.

Where a customer has a statutory right to cancel a particular home-improvement transaction, the applicable legal requirements and any cancellation notice included with the customer's contract will control.

Contact

To request a cancellation, return, or refund review:

RJ IMPROVEMENTS LLC
Email: contact@rjimprovement.com
Phone: (605) 713-7102